Welcome to Venetian Store, where we bring the elegance of Venetian artistry directly to your home. Below, you’ll find answers to common questions about our products, delivery, returns, and more. If you need further assistance, please don’t hesitate to contact our customer service team.
Product Questions
What types of products does Venetian Store offer?
We specialize in high-end furniture and decor inspired by Venetian elegance. Our collections include Accent Chairs, Beds, Coffee Tables, Dining Chairs, Sectionals, and more, such as the sophisticated Nereide and Redentore lines. Each piece is crafted with meticulous attention to detail, combining exceptional quality with stunning design to elevate your living space.
Are your products suitable for global customers?
Yes, we deliver worldwide to discerning homeowners who appreciate refined artistry. However, due to logistical constraints, delivery may not be available to some Asian countries and remote locations. Please check our website for specific availability in your area.
How do I care for my Venetian Store furniture?
Our furniture is designed for durability and elegance. We recommend following the care instructions provided with your order. Generally, avoid direct sunlight and use a soft cloth for cleaning to maintain the beauty of your pieces.
Delivery and Shipping
How long does order processing take?
Each order is meticulously inspected and prepared for shipment, taking 1-2 business days. This ensures that your furniture, from Accent Chairs to Sectionals, arrives in perfect condition.
What shipping options are available?
We offer two premium shipping methods to suit your needs:
- Standard Shipping: Carried by DHL or FedEx, this option costs $12.95 and delivers within 10-15 business days after dispatch. It includes real-time tracking and is ideal for faster delivery.
- Free Shipping: Available on orders over $50, this uses EMS and delivers within 15-25 business days after dispatch. It’s perfect for budget-conscious customers who don’t mind a longer wait.
Will I receive tracking information for my order?
Yes, once your order ships, you’ll receive a confirmation email with tracking details. Our premium carriers ensure your furniture is handled with the care it deserves, allowing you to monitor its journey to your doorstep.
Do you ship to all countries?
We proudly deliver globally, but exceptions include some Asian countries and remote areas due to logistical challenges. If you’re unsure about your location, please contact us at [email protected] for clarification.
Returns and Refunds
What is your return policy?
We want you to be completely satisfied with your purchase. If you need to return an item, you have 15 days from the date of delivery to initiate a return. Please contact our customer service team at [email protected] to start the process. Note that items must be in original condition for a refund or exchange.
How do I initiate a return?
Simply email us at [email protected] with your order details and reason for return. Our team will guide you through the steps and provide any necessary instructions.
Are there any items that cannot be returned?
All products are eligible for return within 15 days, provided they are unused and in their original packaging. Custom or made-to-order items may have different terms, which will be specified at the time of purchase.
Payment and Account
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience. All transactions are secure, ensuring a safe shopping experience.
Do I need to create an account to place an order?
No, you can checkout as a guest. However, creating an account allows you to track orders, save favorites, and enjoy a faster shopping experience in the future.
Is my payment information secure?
Absolutely. We use encrypted payment gateways to protect your data, so you can shop with confidence.
General Inquiries
Where is Venetian Store located?
Our company is based at 7541 Florence Circle, Anchorage, US 99507. While we operate online, this address serves as our headquarters for any correspondence.
How can I contact customer service?
For any questions or support, email us at [email protected]. We aim to respond promptly and assist you with any concerns.
What makes Venetian Store unique?
Venetian Store combines Venetian elegance with modern reliability. From our exquisite furniture collections to our efficient delivery and customer service, we strive to provide a refined experience that mirrors the artistry of our products.
Thank you for choosing Venetian Store. We’re dedicated to bringing Venetian elegance to your home with every piece. If you have more questions, feel free to reach out to us.