At Venetian Store, we are dedicated to bringing the elegance and craftsmanship of Venetian-inspired furniture to discerning clients worldwide. Our shipping and returns policies are designed to ensure a seamless experience from selection to delivery and beyond.
Shipping Information
Order Processing
All orders are processed within 1-2 business days. You will receive a confirmation email with your order details and tracking information once your items have shipped.
Shipping Methods & Timeframes
| Shipping Method | Cost | Delivery Time | Carrier |
|---|---|---|---|
| Standard Shipping | $12.95 | 10-15 business days after shipping | DHL or FedEx |
| Free Shipping | Free for orders over $50 | 15-25 business days after shipping | EMS |
International Shipping
We ship globally, with the exception of some Asian countries and remote locations. International customers may be responsible for customs duties and taxes, which are not included in the shipping cost.
Important Note on Custom Collections
Please note that custom-made items from our Arsenale, Bucintoro, Nereide, and Redentore collections cannot be returned or exchanged unless they arrive damaged or defective. We encourage you to review your selections carefully before ordering these specialty pieces.
Returns & Exchanges Policy
We want you to be completely satisfied with your Venetian-inspired furniture. If you’re not happy with your purchase, we offer a straightforward returns process.
Return & Exchange Eligibility
You may return or exchange items if:
- You contact us within 15 days of receiving your order
- The item is in its original, unused condition
- All original packaging and tags are intact
- The item is not from our custom-made collections (Arsenale, Bucintoro, Nereide, Redentore)
We cannot accept returns for:
- Custom-made furniture from our Arsenale, Bucintoro, Nereide, and Redentore collections (unless damaged)
- Items that have been assembled, used, or damaged after delivery
- Items not in their original packaging
- Personalized or custom-order items
Return Process
1 Submit Your Return Request
Within 15 days of receiving your order, please email our customer service team at [email protected] with the following information:
Subject: Return/Exchange Request – Order #[Your Order Number]
Email Content:
Dear Venetian Store Customer Service Team,
I would like to request a return/exchange for my recent order.
Order Number: [Your Order Number] Order Date: [Date of Order] Item(s) to Return: [Product Name(s) and SKU if available] Reason for Return: [Please specify]
I understand that custom items from your Arsenale, Bucintoro, Nereide, and Redentore collections cannot be returned unless damaged.
Please provide instructions for returning the item(s).
Thank you,
[Your Full Name] [Your Email Address] [Your Phone Number]
2 Receive Return Authorization
Within 2 business days, our customer service team will email you a Return Authorization Number and detailed instructions for shipping your return.
3 Ship Your Return
Package the item securely in its original packaging, include the Return Authorization Number on the outside of the box, and ship to our address:
Venetian Store Returns
7541 Florence Circle
Anchorage, US 99507
Note: Return shipping costs are the responsibility of the customer, unless the item arrived damaged or defective.
4 Receive Your Refund or Exchange
Once we receive and inspect your returned item, we will process your refund or exchange within 5-7 business days.
Refund Information
| Payment Method | Refund Timeline | Notes |
|---|---|---|
| Credit Card Payments (Visa, MasterCard, JCB) |
7-10 business days after we receive your return | Refund will be processed to your original payment method |
| PayPal Payments | 3-5 business days after we receive your return | Refund will be processed to your PayPal account |
Please note that shipping charges are non-refundable, unless the return is due to our error or a defective product.
Exchanges
If you would like to exchange an item for a different product, please follow the return process above. Once we receive your return, we will process your exchange and ship the new item to you. Additional shipping charges will apply for the new shipment.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us immediately at [email protected] with photos of the damage and your order number. We will arrange for a replacement or repair at no additional cost to you.
International Returns
For our international customers (excluding some Asian countries and remote locations), the return process remains the same. However, please be aware that international return shipping costs and any applicable customs duties are the responsibility of the customer.
Questions?
Our customer service team is dedicated to ensuring your satisfaction with our Venetian-inspired collections. If you have any questions about our shipping or returns policies, please don’t hesitate to contact us:
Email: [email protected]
Address: 7541 Florence Circle, Anchorage, US 99507